How can we help?

Can't find your question? Email us at contact@oguma.com.sg or message us on social platforms 

Product Information

Are your products safe?

Yes, all our products have been tested by a certified dermatologist and have passed all safety requirements

Are your products natural?

Yes, all our products are formulated with natural ingredients instead of synthetic chemicals

Where are your products manufactured?

Our products are manufactured in Taiwan

Are your products safe to use on all skin types?

While we keep our products safe on all skin types, certain products formulated with hyaluronic acid may cause irritation if you have very sensitive skin


Do take note of some products that contain hyaluronic acid and avoid them for the time being

Are your products safe to use on sensitive skin?

If you have sensitive skin, do avoid products that contain hyaluronic acid for the time being. 


Otherwise, all other products are safe and gentle on sensitive skin.

How do I know which products are right for me?

Click here to take our quiz to find the best products for you.

Do you do testing on animals?

No we do not do testing on animals, all our products are 100% cruelty free.

Shipping & Delivery

Do you ship internationally? 

We currently only ship within Singapore, we will be expanding to other countries soon

When will my order be shipped out?

Orders placed before 9pm will be shipped out the next day except for Sunday. 


Orders placed on Saturday and Sundays will be shipped out on the following Monday.

How much is shipping?

$3.90 flat fee for domestic delivery, free shipping for orders above $50.

How soon will I receive my order?

Delivery time within Singapore is 1-3 business days

How can I check the status of my order?

Once your order has been shipped out, you will receive a notification email with a link to track your parcel

I put the wrong address on my order, please help!

Do contact us immediately at contact@oguma.com.sg or message us on our social media platforms so we can make the necessary changes

Returns & Refunds

Can I return my order?

Should you change your mind, you can contact us within 30 days of your order and request to return. More details will be provided then on how to return.


Do note that products that have already been opened (including plastic wrap) or used are not eligible for refunds.

When am I eligible for a refund?

If the items you received are damaged/wrong, you can choose to get a replacement sent to you or ask for a refund.

My items arrived damaged, what should I do?

Contact us at contact@oguma.com.sg with your order number and a photo of the damaged items.


We will arrange for a replacement to be sent to you at no extra cost.

I received incorrect/missing items, what should I do?

Contact us at contact@oguma.com.sg with your order number and a photo of the incorrect/missing items.


We will arrange for a replacement to be sent to you at no extra cost.

What is your return policy?

Mineral oil is a natural by-product of petroleum. It’s created when petroleum is distilled to become gasoline (yep, the stuff you put in the ol’ gas tank). It’s the same stuff as “petroleum jelly,” which has been a mainstay in U.S. homes for many years by way of creams and lotions, as well as Vaseline and baby oil.

How do I get a refund?

Send us an email at contact@oguma.com.sg with your request within 30 days from your date of purchase. 


Further details will be provided.

Orders & Payments

Can I only purchase products through the website?

You can purchase either through our website or our retail store at 14 Scotts Road Far East Plaza #04-57, Singapore 575572

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and PayPal

Can I cancel my order?

If you change your mind, do contact us at contact@oguma.com.sg before the following day when your order will be shipped out

Can I modify my order after it has been placed?

If you change your mind, do contact us at contact@oguma.com.sg before the following day when your order will be shipped out  

What type of currency is used on this website?

The retail prices listed are in Singapore Dollars (SGD).

How do I know if my order was placed successfully?

After you place an order, you will receive an email sent to the email address you provided with your purchase. Please check your junk/spam folder as well in case our email was filtered. 


The order confirmation email does not mean your order has been shipped, a separate fulfilment email will be sent once your order has been shipped.

Membership

Must I be a member to purchase?

No you do not have to be a member to purchase, membership is always optional.

What are the perks of being a member?

Being a member has its perks, you collect points for every dollar spent which can then be used to redeem gifts and discounts.

How do I become a member?

Click here and select sign up to create your membership account. 


You can also sign up as a member during checkout.

How do I earn points?

Points are earned with every purchase, referral, birthday and lucky draws.